'Best Vacations Ever' Apologizes After Denying Las Vegas Room To Gay Couple
Tim Seeling and Dan England have spent most of the week enraged. After being offered a Las Vegas time-share vacation deal from Best Vacations Ever (provided by Preferred Guest Resorts) over the phone, the couple took some time to think the offer over before calling the company back earlier this week to go ahead and book.
What happened next harkened back to an older time when society wasn't as evolved as we know it to be in 2013.
"Today, Dan phoned them to book it," Tim wrote on Facebook. "They were most helpful until he said the 2nd person was named Tim. They asked if that was a male? Seriously? She said, "Please hold a moment." After 5 minutes or so, she came back on line and said, "I'm so sorry, we don't allow same sex couples to use the Vegas vacation offer."
Though they were understandably flabbergasted by their deplorable treatment at the hands of Best Vacations Ever reps, the couple continued to speak to different agents with the company in the hopes of finding someone who could help.
"We have spent the entire day in shock," he continued. "Dan talked to 3 people at the company. I talked to another 3 people there. There is nothing to be done. They do not consider "co-habitating couples" to be within their demographic for potential time share sales, so we are not allowed. We cancelled our 'membership' immediately."
Days later and after social network attention and complaints left on the company's page, a higher level Best Vacations Ever rep emailed the couple.
Update on Vacation saga. In spite of 6 different people emphatically stating that they would not book a reservation for us in Las Vegas. I received this e-mail moments ago. By the way, many of you have posted on the company's web site! Thank you. It at least got their attention and that is the point of this entire mess. Who knows, maybe we'll even get them to zoom into this century and use the term sexual orientation instead of preference.
First and foremost I would like to express my most sincere apologies on behalf of the company for the way in which this matter was handled. Allow me to clear the air for you at this time.
In addressing Dan's request for reservations to our Las Vegas destination our customer care agent made a mistake, and informed Dan that he was unable to travel to Las Vegas due to his sexual preference. That information was entirely inaccurate. We accept all couples regardless of their sexual preference. We do not at this point, nor have we ever prevented a guest/couple from traveling to one of our properties due to their sexual preference. That is not our policy.
If you and Dan can find it in your hearts to forgive us for this huge error, and ultimately to give us another chance, we can assure you that we will do everything in our power to bring you back to the point in which you were at when you initially agreed to this purchase, as we are able to fulfill your package exactly as we initially promised intended to do.
Preferred Guest Resorts
Quality Assurance Manager
407-215-2099 (Extension 22335)
Do you think the Quality Assurance Manager did enough to smooth the discriminatory incident over and redeem Best Vacations Ever's name?