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Agreed 100% with Tim re: "zoom into this century and use the term sexual orientation instead of preference."

I'd like to know "how" it happened + who is going to be held accountable and how. If they spoke to three people at the company that gave the same tired discriminatory line, and now they are flipping story re their policy - I want to see their policy, when it was enacted, and what steps the Preferred Guest Resorts / Best Vacations Ever are taking in lieu of this blatant discriminatory action. 

I also would like to see a detailed explanation from someone higher than a manager.

Prior to that - I'm not even going to consider a redemption.