Apple Retail Employee Leaves Homophobic Slur On Customer's Receipt
The incredible LGBT-inclusion found higher-up in Apple doesn't seem to trickle down to the tech behemoth's retail stores.
A queer-identified customer shopping at a Portland, Oregon Apple store left with more than just the pair of Earpods he set out for: the Apple associate that rang him up either wrote or left "email@example.com" on the receipt in the email line.
Adam Catanzarite shared the story on Facebook:
“The store manager did not do what he said he would to rectify the situation… being queer and having worked with queer youth, I know first-hand that this is an example of the type of #homophobic beliefs and actions that lead young people to harm themselves. This type of action is NOT OKAY, especially from a company that prides itself on being LGBTQ inclusive and welcoming.”
A current employee at Portland's Pioneer Place Apple Store reached out anonymously to Proud Queer with some extra juicy info that only further muddles the situation:
“I can personally confirm that the employee in question is gay (I’ve seen the internal site that shows the employee that was logged in when this transaction was processed, and he’s an acquaintance of mine through the store, though I wouldn’t categorize us as friends per say [sic.]). A couple of things happen when you get to the screen where the customer details can be entered by the employee: since a debit card was used, it’ll bring up the last used details for that customer, including first and last name, zip code, and email address. That email address is either the one on the customer’s iTunes account, the last entered address a receipt was sent to, or one entered manually by the employee. I cannot confirm which of these options occurred. Suffice it to say, we have to usually enter an email during the receipt process. the official email address to enter if the customer doesn’t want one sent is ‘firstname.lastname@example.org.’ That doesn’t always happen. It is common practice for an employee to type say email@example.com,firstname.lastname@example.org, etc. as the system check for: (at least one letter)(an @ sign)(another letter)(a dot)(three characters). it is not uncommon to want to quickly help a customer with an accessory sale and to hurry it along by typing in whatever is shortest for an acceptable email for the system, especially if they just want a paper receipt then get out. also, ‘f’ and ‘g’ do happen to not only be next to each other, but centered on the screen on the iOS devices we used. I do know that it is common for gay men to use the term in question as a playful, joking thing. I’ve not known this employee to employ the term in a casual, callous, or even joking manner.”