Sprint Sends Customer Email Labeling Him 'Gay' 'Sissyboy"
Well this certainly isn't raising the bar for customer service.
Sprint customer Kelvin Mathews reportedly reached out to Sprint regarding a billing error and received an email from the company addressed to "Sissyboy Kelvin Gay Matthews" while he was on the phone with a customer service representative.
From NBC Los Angeles:
“I gave [the representative] my email address, and that’s the email they sent me,” Mathews said.
Mathews said he originally called the company Sunday because he was still receiving messages from a Sprint account he thought he closed.
He told a customer service representative about his issue and was directed to check the status of his phone on his online account. When he couldn’t remember his login information, he said the representative sent him an email with instructions.
When he received the email, however, he was shocked and called customer service again.
“I expressed my concerns to them and how serious this is to me and my wife,” he said. “I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.”
Sprint said its investigation is ongoing but did acknowledge the error.
A spokesman for the company said the salutations on the automated emails can be changed by employees.
"We have apologized to Mr. Mathews and deeply regret what happened over the weekend,” the company said in a statement. “Mr. Mathews should never have received this email from our representative. We have dealt with that employee appropriately."
For his part, Mathews says Sprint may have lost his business permanently.
“To have this email is a form of degrading someone and I think people need to know about it,” he said. “They’re not treating customers like they should.”