One Kansas City, MO restaurant did not take too kindly to a Yelp* review they received and rightly so. Eater reports that it all started when a customer wanted to order take out from Voltaire, the restaurant across the street from where the customers were holding a meeting. The restaurant staff refused to prepare any take out orders for the Yelp*ers.
The restaurant workers all the way up to the general manager were involved in the phone tirade from first the female customer, then her husband, whom the employees were told was “a lawyer.”
What the customers desired was something that the restaurant clearly did not offer take out. The restaurant’s policy of no take out was clearly listed on its yelp page.
Part of Voltaire's Response:
I sincerely apologize that we don't offer "take-out" food at our restaurant. Being a Yelp user, I'm sure you were aware that on our Yelp business page, on the right side of the screen, it lists details about our establishment. There is an item listed "Take-Out : No". We have never offered take-out food as we believe the food we prepare should be presented as we see fit, (usually) on a plate inside the dining room.
Voltaire’s owner Wes Gartner, who wrote the Yelp response, said “When a customer wants to get their way by using Yelp as leverage, I thought that was way out of line.”
I've been with some "friends" that have acted like these customers and threatened similar action. Usually I'm embarrassed by how they react and hope their mood will change and they will forget it even happened.
Does an occurrence like this one in Kansas City constitute a response from the restaurant?
Should restaurants fight back?