What Gives? Grindr Is Suspending Users’ Accounts With No Explanation

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This weekend I happened upon a conversation regarding the hookup app Grindr. I was making my usual rounds in a few private, gay mens’ Facebook groups when someone posted  the following:

Facebook Screenshots

“I just saw many people getting banned on Grindr. Anyone been banned from Grindr recently?”

Quickly, other Grindr subscribers in the group began to share stories of recently being arbitrarily banned from the app for violating the policies. However, in nearly every instance, the subscribers claimed to have done nothing wrong. They also collectively complained that they were given no reason for the ban despite their attempts to inquire and get reinstated.

 One user, David, shared,

“I got banned for no reason, and Grindr doesn’t respond to their emails when you inquire as to why you’re banned.”

Another user, Rocky, shared, 

“Yes, I got banned, and never got a reason why.”

Moments later in the thread, a third user named James chimed in,

“I got banded about a month ago and still don’t know why; all I can say is f*ck Grindr!”

Why this is happening is anyone’s guess. Still, some men feel targeted because the bans occurred after they sent another user their nude pics.  Juan, a young 20- something, explained that after he sent nudes to another subscriber, he abruptly received a strange message that his account was suspended. It further directed him to go into the Apple Store and cancel his subscription:

Juan claims there was nothing out of the ordinary about the pics he had shared. Just as others have stated, he too was unable to get any assistance or information about the suspension of his account. 

Grindr’s entire premise and construct is to meet others for dates, hook-ups, consensual encounters, etc. That’s initiated through the chat feature, which allows sexually explicit photos to be sent privately. So, if that now violates policy, it’s absurd not to inform the site’s subscribers.

The conversation quickly turned to one of speculation. Some of the men in the group claiming censorship, homophobia, or some phobia were the reasons for the suspended accounts. Homophobia seems far-fetched, considering it’s a gay dating app but as Juan shared more of his ordeal, perhaps here was another reason for his suspension, 

“My story is that I recently started to dress as a female, and apparently I got blocked for messaging people back. My inbox had been full since September 9th. I can’t control whoever wanted to message me.”

Juan seems to be speculating that maybe there is discrimination on the app against crossdressers, drag queens, or trans community members? Possibly though, if he were messaging multiple people back within a short window of time, his account might have gotten flagged incorrectly as spam account. That has happened. However, if nobody from the app’s customer service department responds to inquiries, how would Juan ever know?

Whereas many group members thought China still owned the app, it was sold to San Vicente Acquisition, a Los Angeles firm, in 2020, just four years after China originally acquired it. With that information, Facebook user Rizzo was determined to find out why the app suspended him without incident and then further blocked his IP address so he could not even make a new account.

According to Rizzo, 

“It’s crazy. They banned me and can’t provide a reason. I went on LinkedIn and messaged the new CEO – who is straight. Grindr was bought by 3 straight men. There ya go!”

I reached out to Grindr for comment, and as yet, no response. It’s worth noting that according to user response on the app overall, it has one of the worst global consumer ratings of its genre. Take, for example, the review site Testpilot, where in Australia, the app has 1 star out of 5 and a 91% Bad rating out of 100. Making matters worse, Grinder is increasingly becoming more inundated with fake accounts, catfishing schemes, and solicitations. Not to mention that significant snafu over a year ago when the app was caught peddling users’ private information, including HIV status, to third party tech companies.

Combined with Grindr’s rather audaciously expensive monthly subscription pricing, this all equates to increasing unpopularity. The writing’s on the wall, and a mass exodus from the app is already happening. Gay men are canceling subscriptions and feeling more comfortable with competitors, including Scruff, Manhunt, Prowler, and Hornet.

I have no idea what’s going on in Grindr’s corporate boardroom, but the brand better take notice because it’s just five minutes away from becoming the Myspace of gay dating apps.


23 thoughts on “What Gives? Grindr Is Suspending Users’ Accounts With No Explanation”

  1. Iv just been banned today – I appealed and for a response from Rose saying they cannot provide me with anymore info and will not reply to anymore message relating to my account. I don’t think I did anything wrong – I certainly don’t recall breaking the rules. Tried setting up a new account using a different email and still couldn’t access it. This is after I paid the monthly subscription!

    I won’t let this matter rest though

  2. Thanks for banning me Grindr for “no reason” other then trolls false reporting because my big D was to much of big threat.. you gave me my life back!

  3. I was banned yesterday and that was my 3rd time, the first time was because I looked under 18, the 2nd was because I was helping a friend out to see if he was banned, and after 6 days of me hiding behind a my paid subscription to stay on the app I was banned yesterday when Monday night all my conversation was going well. I told grindr what was going on and nothing so yeah I’m staying off the app permanently.

  4. Got banned for no reason i attached proof that fraud happened and they said nope suspension. Why have appeals page when your not going to reinstate. Class action lawsuit here we come

    • I just got banned yesterday (10.13.21) and one and the same – bs – no reasons provided for the ban, whatsoever. I exchanged a few emails with “Rose” from the Grindr customer support, who is repeating over and over again my violation of terms of use and policies without providing any specific examples. I am not giving up. The account was banned and subscription canceled – of course money was not returned. All our cases should be taken together and Grindr should be taken to Court. Imagine how many individuals who paid subscription they canceled and took their money. Grindr was for years owned by one Chinese company. Imagine the scope of this whole nonsense: Grindr was profiting from individuals who would be persecuted because of their homosexuality in the country of the company that owned Grindr. And since in China there is no private company but everything is owned by the Chinese Communist Government – LGBTQ individuals across the globe were paying Government that would persecute, torture, and maybe even kill them for their sexual orientation. LGBTQ community should abandon Grindr. I have no desire to go back on Grindr, but I will not give up until I get a document stating what rules I violated and money back for the subscription paid.

  5. I was just banned. I have no clue why. No NUDES etc. I am dumbfounded. This has never happened before. They did not give me a reason. It makes no sense unless they are randomly targeting people who are using the app and not paying for their services. That’s the only thing I can think of.

  6. I created a Grindr profile a few years ago and within an hour my account was banned. I hadn’t even made contact with anyone and had just been exploring the site.

  7. I heard rumors about Grindr banning users for no reason but never believed them…. until it happened to me a few days ago! They responded with the (untrue) reason but never gave a chance to appeal or at least send any evidence.

    Will not be renewing my subscription, and won’t be buying anything they advertise. It will take some time, but I hope the gay community gets rid of Grindr and its greedy, whimsical, power-hungry norms.

  8. Grindr Community Standards is trash, you get banned for no reason and they will tell you in the email that their decision is final? Bullshit app

  9. I was banned after telling a guy that he was a piece of trash and to f*** off, because he asked me to pnp (which means to have sex while high on meth). If Grindr wants to say I’m mean for saying that..:whatever. The app is rampant with men who use meth.

  10. Honestly I am so happy I got banned. Grindr is really a mind sickening app, that literally steals your life away. Be happy= You got your life back! Flirt with guys in the street, club or old fashioned gay bar. aaahhhh good memories!

    • Reading this comment made my entire day! You are so right, ever since I got banned, I got my life back too; and I’m so happy about it. 😊

  11. Yep – same thing happened just after I paid $$$ for a renewal. I got my cash after an appeal to Apple after contesting the issue. Still no response from Grindr though.

  12. Same thing happened to me today, but the most ironic thing is that the ban happened AFTER I had cleared the text portion of my profile. Seriously? 🙄 Grindr really needs to step up their game.

  13. Had similar experience, and then said they couldn’t state why due to privacy, on MY account….. Baffled.

    What happens to profiles once they’re banned? Are users not supposed to be able to access and delete their data? Sure there must be some sort of regulation they’re breaching, if not 100’s more.

  14. Same here i was banne for no reason, i upload my face pic (3) pictures then after reviewing it they banned me! My pictures were legit and no nudity its my face pic only lol.

  15. I barely used the app. Check in every so often to acknowledge messages. My pictures are decent. I recently installed the latest version which erased my chat history then a few days later I was banned.

  16. Mine too! I got banned for no reason and when I got response they just say oh your banned and we can’t give you a reason for being banned


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